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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bryan Herrera

January 20, 2026

5  out of  5
rating by Bryan Herrera
"Shabonya and her team, Susan and all the other agents and state farm people like there adjusters like Mike, have all been very professional and accommodating and patient with explaining everything. And have been very timely and efficient with my whole entire claim. And have also been very well making sure there work and work of other companies have been taken care of and offered any other assistance that they could provide. I personally love being insured by shabonya state farm. And am 💯 happy with this company."
We responded:
"Bryan, my team and I are always thrilled to assist you with your insurance needs! Thank you so much for trusting us. - Shabonya"
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Mark Groo

January 15, 2026

5  out of  5
rating by Mark Groo
"Lauren helped me save money by putting recreational vehicles on hold while they are not used during the winter months. I appreciate that advice."
We responded:
"Mark, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Shabonya "
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Jamie Martinez (Spring8705)

January 13, 2026

5  out of  5
rating by Jamie Martinez (Spring8705)
"We switched over to State Farm because our last insurance company dropped our house. Hailey has been the best insurance agent we’ve worked with in years!! We were able to bundle home and auto which is going to save us about 1200 a year!! She’s is very helpful, understanding, and easy to talk to! She has been the bright light during all of our issues that have arisen and is always willing to guide us on the steps we need to take!!"
We responded:
"Jamie, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you. Thank you so much! - Shabonya "
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Fabian Gonzalez

January 12, 2026

5  out of  5
rating by Fabian Gonzalez
"Haley was on top of her game and made it very easy for me to switch auto policies from state to state. She was quick, efficient, and knowledgable which made it feel seamless on my end. She was amazing. Made it an easy choice for me to stick with this State Farm branch."
We responded:
"Fabian, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Shabonya "
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Super Time

January 7, 2026

5  out of  5
rating by Super Time
"I switched to State Farm years ago from Farmers and I'm so glad I did. I've had a lot of hardships in my life since Covid and through all of it the lovely ladies at the office have always helped me. Whether I had to make a late payment or I lost my job and had no money, they've always helped me find solutions. All you have to do is reach out and ask for help and they will do everything in their power to help you get through it. 10/10 in my opinion 😊 P.S. They also send me a birthday and Christmas card every year."
We responded:
"Your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come. - Shabonya "
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Lizbeth Carrillo

December 29, 2025

5  out of  5
rating by Lizbeth Carrillo
"Karisha from Elko, Nevada location was super super helpful. She helped me set up my policy and it went super smooth! So so grateful for her, she’s an amazing worker and and great person! Great customer service, deserves the best!"
We responded:
"Lizbeth, thank you so much for this amazing review! We truly appreciate you taking the time to share your experience. - Shabonya "
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Connie Holmes

December 18, 2025

5  out of  5
rating by Connie Holmes
"Lassen helped me add Drive Safe and Save and also change my password. Very helpful. Excellent employee!"
We responded:
"Connie, we will always try to provide you with the best customer service experience. - Shabonya"
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K Mold

December 16, 2025

5  out of  5
rating by K Mold
"I called Susan to add a new vehicle to my policy. I usually dread doing things like this. However, she cheerfully took me through the process and we were wrapped up before I knew it! She was informative, professional and answered my questions with no hesitation. The call ended and I found myself smiling - and glad we spoke!"
We responded:
"I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Shabonya"
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tye stirk

December 11, 2025

5  out of  5
rating by tye stirk
"State Farm is great, Kaasen is amazing even for being new to his role with them! 10/10!!"
We responded:
"Tye, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Shabonya"
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Hannah Montoya

December 9, 2025

5  out of  5
rating by Hannah Montoya
"Love working with the staff here!"
We responded:
"Thank you for your kind words, Hannah! We’re so glad to hear that you’ve had a great experience working with Estrella. We truly appreciate your feedback and look forward to continuing to assist you! - Shabonya"
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Cassy Donohue

December 5, 2025

5  out of  5
rating by Cassy Donohue
"Haley was beyond amazing. She had the best customer service. She explained every single step of our coverage and made sure all of our questions were answered. Definitely recommend Haley to everyone!"
We responded:
"Cassy, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Shabonya "
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Angelica Desart

November 18, 2025

5  out of  5
rating by Angelica Desart
"They are always friendly. Anytime I’ve had questions about anything they are always there to help and guide me. And with the recent total of my vehicle they guided me a lot. Thanks ladies"
We responded:
"Angelica, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Shabonya "
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Jordan

November 12, 2025

5  out of  5
rating by Jordan
"Haley is the absolute best! Always there when you need her and willing to go out of her way to help however she can!"
We responded:
"Jordan, thank you so much for leaving us this positive review. We appreciate you and your business! - Shabonya "
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Leslie Bailey-Guzman

October 29, 2025

5  out of  5
rating by Leslie Bailey-Guzman
"Thank you, Susan! I really appreciate the help that you provided to me on a client's car today! You and Betty are the BEST, always!!! Holly and I enjoy working with you ladies because you both agree with us that the customer is always first, and deserves nothing but the best service that we can provide to them! Leslie and Holly Elko Body Shop"
We responded:
"Leslie, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Shabonya"
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Tyler Frehner

October 22, 2025

5  out of  5
rating by Tyler Frehner
"Haley at State Farm has been amazing to work with! She helped us get all our policies set up and made sure everything was taken care of. She’s super friendly, easy to talk to, and always quick to help with any questions we had. It’s such a relief knowing we’re in good hands. Couldn’t recommend her more!"
We responded:
"Tyler, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Shabonya "
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Shane Mccurdy

October 22, 2025

5  out of  5
rating by Shane Mccurdy
"Haily has been absolutely amazing and is always on top of any changes i need"
We responded:
"Shane, thank you very much for the positive review! We appreciate you. - Shabonya"
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Jessica Lynch

September 24, 2025

5  out of  5
rating by Jessica Lynch
"The office is always so helpful with all my insurance needs. Any question or request I may have has always been answered promptly and satisfactorily."
We responded:
"Jessica, thank you so much for taking the time to leave us this positive review! - Shabonya "
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Sue Leedy

September 19, 2025

5  out of  5
rating by Sue Leedy
"Updating to add: My teenager recently got a vehicle and they were GREAT with helping him understand how insurance works and answering all his questions when helping set up his policy. They are consistently good to go to. Original review: Have always been helpful when we need to make any changes. And always willing to fully explain how those changes differ from any previous policy as well as making sure we fully understand all our policies. Polite. Professional."
We responded:
"Sue, thank you for providing our agency with this positive feedback! Our team will always make sure our customers fully understand their policies. - Shabonya"
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Jenny Fiddes

August 28, 2025

5  out of  5
rating by Jenny Fiddes
"I'm with State farm for a lot of different insurances. Just recently I needed to get commercial liability insurance for my family home childcare a requirement for my home to be state licensed. Hayley at our local State farm assisted me even though they are unable to do that particular insurance. I rang and she gave assisted me in finding a company that was able to cover me. So so so thankful as I was not getting far on my own . She was polite and helpful when she didn't need to help . Grateful and relieved. Jenny"
We responded:
"Jenny, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Shabonya "
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Ruth C

August 20, 2025

5  out of  5
rating by Ruth C
"My daughter bought a car yesterday and we went to the insurance office immediately after. Lauren helped us get my daughter all signed up and gave us all the info we needed and all the paperwork we needed. She was super nice and patient with us"
We responded:
"Ruth, thank you for taking a moment to express your satisfaction with our office! My team and I will always work hard for your business each day! - Shabonya "
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Sarah Barksdale

August 19, 2025

5  out of  5
rating by Sarah Barksdale
"I worked with Karisha and she was very helpful and quick to reply! Highly recommend this office!"
We responded:
"Karisha is so wonderful!!! :) Thank you for your kind words and for leaving us 5 stars -Shabonya & team"
Profile photo of Lizbeth Vance

Lizbeth Vance

August 7, 2025

5  out of  5
rating by Lizbeth Vance
"Karisha is really amazing. She took her time and explained about life insurance. And set me up with nice payment plans. Highly recommend her and State farm"
We responded:
"Lizbeth, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Shabonya"
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Dolyn Peterson

July 29, 2025

5  out of  5
rating by Dolyn Peterson
"I have had state farm for 20 years most of that time with the Shabonya group. They have always been great friendly and willing to answer all my questions."
We responded:
"Dolyn, Thank you so much for taking the time to share your experience with our office over the last 20 years! We are so happy to have you as a part of our State Farm family. - Shabonya"
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Dustin B

July 21, 2025

5  out of  5
rating by Dustin B
"Hayle is absolutely awesome! She was super informative and made the whole insurance process quick and stress-free. She got everything I needed taken care of right away and answered all my questions with confidence and clarity. If you’re looking for someone who really knows their stuff and gets things done fast, Hayle is the one to talk to. Highly recommend!"
We responded:
"Dustin, Thank you so much for the fantastic feedback! We’re thrilled to hear that Hayle made the insurance process quick, stress-free, and informative. She takes great pride in helping clients feel confident and well taken care of. We truly appreciate your recommendation and are always here if you need anything! - Shabonya"
Profile photo of CHARITY O’NEAL

CHARITY O’NEAL

July 17, 2025

5  out of  5
rating by CHARITY O’NEAL
"Lauren was amazing at assisting me in getting my plates surrendered and insurance canceled /switched over when I sold and bought a new truck. Thanks Lauren for all your help and professionalism!"
We responded:
"Charity, Thank you so much for your kind words! We're so glad Lauren was able to make the process of switching your insurance and surrendering your plates smooth and stress-free. Her professionalism and dedication truly make a difference. We appreciate your trust and are always here to help! - Shabonya"